Majid Saffarian Zadeh

Senior Product Manager

AI Product Manager

Senior Product Owner

Majid Saffarian Zadeh

Senior Product Manager

AI Product Manager

Senior Product Owner

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Resume
ExperienceS
2021 - Present
Senior Product Manager (Chatbot and AI-powered Call Analytic)
Mofid Securities

Mofid Securities is Iran’s largest full-service stockbroker with +10 million users and +2000 employees.

  • Led a 12-person cross-functional team (engineering, design, support, marketing) and coordinated with 5 business partners to successfully launch the AI-powered call analytics and Chatbot.
  • Managed a backlog, wrote user stories, and conducted sprint planning, retrospectives, and other aspects of the scrum workflow.
  • Generated insights on customer segmentation, churn, and renewal rates from data tables with 100 million rows in SQL.
  • Developing and Implementing an interactive chatbot reduced customer support calls by 50%.

Product:

2018-2021
Senior Product Manager (AI SaaS Platform)
AIPAA

AIPAA is the largest AI SaaS solution in Iran with +100 B2B customers.

  • Defined and prioritized +45 new features, created user stories, launched web-based/API products, and led a 12-person scrum team of developers and designers to deliver results in 2-week sprints.
  • Developed activation and engagement strategies focused on gamification and increased ARPI by 35%.
  • Modified platform business model to increase revenue by 40%.

Products:

 

2015-2018
Co-founder | Product Owner (Mobile App - E-commerce)
Rahpoo

Rahpoo was a startup that develops new apps that provide edutainment content for kids. I founded in 2017 and sold in 2020.

  • worked closely with UX designers and mobile developers to bring 8 new mobile apps through ideation, development, launch, and iteration
  • Increased revenue by 40% by launching 3 new products in three years.
  • Led the cross functional team that created the web and mobile user interfaces for “Nikipoo”.
  • Translated business goals, feature concepts, and customer need into prioritized product requirements and use cases.

Products:

 

2007-2015
Software Developer | Product Owner | Product Manager
Bontech Holding

Bontech Holding is a company that has been in the ICT industry for over 18 years, operating more than 50 operational sites for Iranian telecom operators.

Product Manager (Mobile App - Ecommerce)

  • Release the first version and reach 130k registered users and 15k subscribed users during 9 months.
  • Translated user requirements into a compelling roadmap for 2 mobile applications

Product Owner (Platform)

  • Add a new business line by developing a Reseller platform.
  • Improved metrics and increased user base from 20,000 to 80,000 within 14 months
  • Created innovative and intuitive product features such as TCI Payment Gateway.

Software Developer (C++)

  • C++ Developer in FSMS (fixed phone SMS) center project
  • Created innovative and intuitive product features such as TCI Payment Gateway.

Products:

   

Education
2006 - 2009
Shiraz University
Shiraz

Master’s degree in e-commerce

Majored in business with emphasis on e-commerce in the sector IT.

 

2002-2006
Bahonar University
Kerman

Bachelor’s degree in software engineering

 

Skills
Product management
  • Product strategy
  • Product roadmap
  • Product analysis
  • Product prioritization
Soft Skills
  • Leadership
  • Communication
  • Cross-functional team coordination
  • Presentation skills
Technical skills
  • Data analysis
  • Programming
  • Agile Methodologies
  • Web-based/API development
  • Mobile application development
User experience (UX)
  • UX design
  • User segmentation
  • User engagement
  • Gamification
Tools
  • Jira
    90%
  • SQL
    80%
  • PowerBI
    75%
  • Tableau
    70%
Knowledge
  • Business development and revenue growth
  • Agile development methodologies, including Scrum and Kanban
  • Financial analysis and budgeting
  • Create product road map
  • Market Analysis
  • Mobile application development
  • Web-based/API development
  • Problem-solving and decision-making
Testimonials
I have been working with Mr. Saffarian Zadeh for ten years. First we started the Green Lab software project and then the New Green Lab. Mr. Saffarian Zadeh is responsible, creative and hardworking and therefore can manage accepted projects well. We are very satisfied with the cooperation with him.
Mohammadtaghi Toghi
Mohammadtaghi Toghi
Technical expert in QC of Medical laboratory
I have worked directly with Majid for several years and have always been impressed with his abilities. Majid understands the critical importance of maintaining a strong product offering, as well as the need to constantly grow revenue. His ability to sustain existing product lines while opening up new opportunities and ideas helped his company to become a leader in its industry. Majid's perspective on the product and lifecycle management were always valued throughout the organization.
Reza Yousefzadeh
Reza Yousefzadeh
Director of Engineering - Data at Mr Yum
We’ve joined our hands on several projects, and Majid is one of the best people I had as a partner. I highly recommend his expertise to any person looking for a project manager. He is the most profound person I have met, and his ability to tackle any problem is remarkable and with a warm smile. Majid would become an appreciated member of any team.
Saber Safavi
Saber Safavi
Android Developer